I would be happy to review the account and check for any provided notes. https://comca.st/3DbG8SJ. An official employee, such as myself or whoever is first available, will respond. [Edited: "Solicitation"]. A Quick Check to see if your cable modem has this, ( specifically the utopia.net version): In Windows, Do a Registry Search for utopia.net -regedit.exe Select top of hierarchy (computer) then Edit/Search menu. Could it be someone has hacked in and using my internet as well? Hello @CKMedley, we definitely understand the concern of experiencing a spike in data overages and we would be more than happy to look into the billing concern. I am waiting to hear back from Tier 2, I absolutely do not want the unlimited data package, since I was pushed into using the 400mbps speeds only a few months ago. Just adding another what the [EDIT] is happening to this thread. Also, I tried to do the search for utopia.net and I don't think it's on my computer. Even now, the Xfinity data app is saying we've used somewhere in the ballpark of 950GB so far this month, but our UDM pro is saying we're at roughly 650GB. Our team can most definitely take a further look at this issue. They couldn't explain the spike. T-Mobile Is on my way home. Worse billing I have ever seen. Find and toggle off Auto-Play Video Previews. @user_32e57ba have you reached out to our Security team regarding the data usage? NEVER been even a little close to 1.2TB in 14 years, now I'm over in 18 days! "You could upgrade to our unlimited data plan to avoid overage charges!" I strongly suspect those XFINITY HOTSPOTS are using MY DATA. An "Xfinity Support" graphic replaces the "To:" line. I got credit for extra data used. They are simply there to negotiate you into a different plan. I guess tomorrow is another hour +++ with customer service to try to get this solved. Or even look into it. I cannot use their XFi app to further monitor devices on our network as I do not have any xfinity components in my network, nor do I want them. When I called xfinity to see if there might be an issue with them metering the new modem, they said all is working well and that no issues founded.They did see the data spike when the new modem was provision, but said that data usage was all legitimate. Why does Comcast not help with this?? Comcast, as usual, has been no help at all. xFinity called me within a few days and left a message on my v/m. The store manager gave me a new modem and suggested someone is hacking my system and stealing my data. Same problem here with overages since late March. Not only am I contacting the FCC, the SEC and local consumer advocacy groups I am also writing letters to Xfinities' BOD, Corporate Executive team and Cable executive team. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Last but not least, Wi-fi assist allows the smartphone to automatically use cellular data when Wi-Fi is not good enough. To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary Click the "Peer to peer chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. My problem has not been solved so this is not accepted answer. According to them I used up more than 200GB in the last 24h when no one was here to stream or game or work. Is Delivery Optimization turned on, if so, turn that option off. It is hard when you dont have any other choice but then. After the three weeks, I asked Xfinity to provide me a list by day/hour of my usage. They have yet to offer an explanation why so many people are all of a sudden experiencing similar issues with overages. Thank you for reaching out to us here through our Xfintiy forums to discuss your data usage. They confirmed my month by month usage for the past 12 months (1/10th or less per month, each month, over the past year) and then connected me to their (cyber) security team, who confirmed that they do not see any suspicious/hacking like connections. @Cool_Hand_Luke We are having the same exact issue. Hello @AnnV8, we have received your direct message and we have also sent you a direct message reply. This will help decrease the data usage by apps in the background. There has been no changes whatsoever in my house. I hope this was helpful! [EDIT: Solicitation]Xfinity, why aren't you fixing this problem? Default Login to your Cable Modem is usually login: admin Pass: password, you should be able to access this Modem setup with a Browser 10.0.0.1 <-- which is usually default.. you can get the modems IP address by looking at your gateway address (ipconfig). During this time my April overcharge went from 247GB to 347GB. Nowhere near a terabyte. 3. The 8-hour spike has not repeated and my usage has been at the normal low levels since. You can choose such settings for individual apps such as YouTube and Spotify as well. Were you able to work this out with Comcast? Click that or follow this link: From there, click the 'New Message' icon. My usage has tripled in one month with similar usage as in the past. You can factory reset your cable modem, but from my experience, it gets reinfected within a week. And I'm genuinely never one to complain about anything. @Cool_Hand_Lukethis is happening to me too I have only ever used maybe 600 GB a month sometimes a little bit more in the winter when youre streaming more not outside as much I just posted an article about this as well. Is there something I could be missing? What is going on? Go to Settings > App Store > Video Autoplay. When I pressed further all they could tell me is that it was my new modem so it's my problem. all XFINITY will do is sell you unlimited data.. thats their goal. Please let us know when you have been able to contact them for further assistance.. One Hack I'm all to Familiar with that exploits this security flaw, is utopia.net. I discovered that my kids were pretty much living on YouTube or streaming music constantly which accounted for quite a bit of our data. Otherwise, just keep them off to solve why is my iPhone using so much data. Tyrone from CS hung up on me and then when I moved over to chat my internet connection failed. Locked post. I havent been home much this month. So it can cause iPhone using too much data. Plus all my childrens devices are paused as well at night because its bedtime. - An "Xfinity Support" graphic replaces the "To:" line. There are settings in Youtube and also on your firestick. He informed me he had been in the country for 4 yrs and has worked for XFinity the entire time. I spoke to someone this morning and they took a look at my account with me. Our google wifi reports crazy data usage from my iphone and it translates in Comcast getting crazy usage reports and charging us for it. You would need to contact our Customer Security Assurance Team for data usage concerns. There are a number of ways in which you can fix iPhone using too much data and reduce the usage. Open Settings menu. If it feels, smells, and sounds like a scam How many others are being taken advantage of in this way? SAME! I've had this problem too, although not to your extent. We dont go over this limit ever. Select ". IN THE NEXT COUPLE OF WEEKS I WILL BE SENDING LETTERS TO THE AGENCIES PROVIDED IN MY ORIGINAL POST. November I still have about 300 gigs left to use. I WILL INCLUDE A BILLING FOR MY TIME IN MY LETTERS TO THE XFINITY BOARD OF DIRECTORS AND XFINITY CFO. I still can't figure out why I use so much data. If it finds it, then yea that's what's chewing up your bandwidth. Ready to drop Comcast once and for all!!!!!!!! My viewing habits are the same as theyve always been. I never asked for faster service - never. We dont even stream at night anymore we only watch our DVDs and our Blu-rays!! I CAN NOT GET THE MONTH I SPENT ON YOUR COMPANY BACK SO YOU DO NOT GET TO TAKE ANY CREDIT HERE. Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. By continuing to use this site you agree to our use of cookies If its Odd, like soandso.com This may be the Issue. He took a screenshot of my USER NAME and PASSWORD home with him! Can you please meet us in a Peer to Peer chat/DM so we can help you? I have worked for a number of companies that provide data usage to customer. I SIGNED UP FOR THE NEW PLAN SIMPLY TO ALLOW TIME FOR ZIPLY TO FINISH NEGOTIATIONS WITH MY HOA AND FOR ME TO RESEARCH TMOBILE. The household, on average based on 5 months, uses about 206 GB per month. The data usage spiked to between 160 - 190 Mbps for eight hours. We have not added any new devices and have changed passwords, etc. But always on phone with them for a couple hours and nothing gets fixed. To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary Click the "Peer to peer chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. If you're in the app, go to My Data and select Change Shared Data. After going round in circles for a bit with them trying to blame the inflated data usage on us (even though our number of devices and usage has not changed), they finally blamed it on my 5-year old router (even though there was no data usage spike issue on that router until April). I was livid. They are there to sell you Xfinity only. Click the "Direct Messaging" icon or https://comca.st/3I1OiPw, Click the "New message" (pencil and paper) icon. Hi Lucas, thank you for reaching out to us here with this concern. Things like not watching or streaming at 1080p. I see your account has been flagged by security, I will transfer you to them". Until the issues with the April billing were fully resolved I would not sign a new agreement. I will be cancelling services with this predatory provider. We've hit 90% of our data limit with the same (probably even less) usage on the network. CRAZY THE SAME EXACT THING IS HAPPENING TO MULTIPLE PEOPLE. Very glad that you saw no signs of a breach. Would you be able to reach out to them to inquire further about your data usage concerns? Given that Ive never exceeded 250GB in a month before this has to be wrong. Fix this problem now! I am going to a Xfinity store near me this week. , Either that, or I'm changing services immediately. So I did a ipconfig /all search and it shows DNS Server as: 75.75.75.75 75.75.76.76 and the DNS Suffix shows nothing out of the ordinary- it ends with 'comcast.net' so I don'tthink that's the issue. My data doubled in October and November and My network used 3 gb while I had everything unplugged. If you would like us to look at this with you, we are happy to do that! If so I would recommend logging into the Xfinity app to see if there are any devices connecting to your internet that don't belong to your household. https://comca.st/3CYC0DW. My usage doubled one month and when I called to inquire about it, I was told it could be my smart tv and gaming systems downloading updates in the background. So in my UniFi controller I have the ability to run a speed test at a set interval. Edit: Profanity Violation - Xfinity Forum Acceptable Use Policy. Looked back at other months and went from using roughly 600-800 GB per month up until May to well over 1.1TB from June forward (peaking at 2.3T in Aug! Finally got on-line with a human, I think. I filed an FCC Complaint. On one hand, I could just forget about it. When our children were in school online last year during height of quarantine in May our usage was only 632 GB, that was three students video conferencing at the same time with different teachers and doing all their lessons online. Select the amount you'd like change to. But I am concerned about the possibility that the spike was a sign of a security breach. Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily. I know you mentioned having a ticket opened. I don't game, and hardly stream, so that doesn't hold water. Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. Really Xfinity. Feel free to reach back out to us here if you need anything else. Updated on 2021-12-22 / Update for Fix iPhone. @user_61cb1f Hi there! My thinking is they know this is happening but seeing how people respond. hope someone can help / look into, investigate. Our community is your official source on Reddit for help with Xfinity services. I know how concerning it is to see unexpected overages and certainly not the experience we would want anyone to go through. Ive historically used 125-200GB. But wait! Even when were sleeping and devices are paused, the Internet just keeps chugging along and at this point we would be charged $50 but we are in our leeway month. Xfinity engages with third parties for some of their stores as well. I've never exceeding, then BOOM huge overage! Please select the chat icon in the top right-hand corner. Period. They better fix this immediately ! Highly doubt that. We are now currently at nearly 1400 GB which is 170 GB over your allowed usage. We have windows 10 on our computers that we use and its showing that theres barely a gigabyte in the last 30 days that has been used between the three computers that we have. We have a specialized team who will work with you to investigate your data usage and speak with you further about these concerns. We've analyzed why Xfinity charges extra if you're using too much internet data and we'll explain if you need to worry about data fees. . - An "Xfinity Support" graphic replaces the "To:" line. Im CURRENTLY dealing with the SAME issue. They can be reached at 1-888-565-4329. I am curious to see if Xfinity still shows me using data during the days I am disconnected from their cable. Step 2 - In settings open Connections. I have been with Comcast/Xfinity for YEARS. Hello, @AnnV8 thank you for reaching out to our Xfinity Community Forum page! I find that abhorrent because their was no fine print in the email about increased speed = increased data and I never choose HD. Open Settings. I had to pay more money for unlimited because of the lack of assistance and when I did call 2-3 times after asking for a supervisor, I was told someone would call me back. - As you are typing a drop-down list appears. Our data usage is still being grossly inflated by 5 times our actual usage. Good afternoon! I have asked Xfinity to provide support for the usage from October 2021 to April 2022 in hopes of trying solve the problem on my own. We are going to mention 7 of them in detail. I am noticing huge bursts of data (30+Gigs) over short periods of time (4 or 5 hours). Next day I received phone call from another representative apologizing and saying they were looking into the problem. I feel completely hopeless. @user_61cb1f completely agree. Select your current connection, make sure that is set as a 'Metered Connection'. I am also experiencing this issue. Seems like yet another money grab by Xfinity. I guess I should have? Scan this QR code to download the app now. What's the 1.2 Terabyte Internet Data Usage Plan? They promised someone with more higher level skills would contact us, but we never heard back. She escalated to IT who was supposed to call me back but never did. Xfinity billing is ridiculous. I had a tech come out and look at the situation he took out a filter said it doesnt usually have a problem even checked it and said it wasnt a problem but he took it out anyways, it didnt fix anything my Internet is still going up by at least a gigabyte an hour just streaming right the heck out of my window. I definitely understand the concern if you've seen the data being used spike beyond what is typical for your household. @XfinityAlishaHow soon should I expect a reply? She said they hear that a lot. Called them again and told them my findings and threatened lawsuit. 4uKey, ReiBoot, iCareFone are trademarks of Tenorshare Inc., registered in the U.S. iPod, iPhone, iPad, iTunes and Mac are trademarks of Apple Inc., registered in the U.S. and other countries. If you ask for why iPhone using too much wifi data, you can do the same for a specific Wi-fi network by tapping the information button next to the network name, then turn on the low data mode. He sent me a screenshot of my user name and password. Instead, type "Xfinity Support" there. Here is a link where you can review recently monthly usage. We are currently over on our data usage. Here are some instructions on how to send us a PM in case you need them: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. When she never even used 600 in a month. You will see your data usage of specific apps and in a period of time. He could not tell me how to access my modem or find out which devices were using my data (wonderful, right?). If you notice September was lower than August because our children were no longer at home watching YouTube. What is happening?. It's no coincidence that the exact same thing is happening to so many customers and started at the same time for almost all of us. I'm having the same issue this month. On one hand, I could just forget about it. Data has been a steady 500-600 gb monthly and has suddenly spiked to 1100 with 5 days left in my cycle for no apparent reason. Dec 7, 2022 Internet service providers (ISP) across the country regularly use data caps to regulate traffic on broadband networks. I have checked our usage by two other means including our UniFi home network traffic monitoring tools as well as looking at the network usage of each device through their native network monitoring tools and nothing adds up to anything near a terabyte. Account has been at the normal low levels since utopia.net and I 'm over in days. A week list by day/hour of my USER NAME and PASSWORD forums to discuss your data usage of specific and... Of in this way the usage turn that option off for eight hours Violation - Xfinity Forum Acceptable use.! A drop-down list appears he informed me he had been in the last 24h when no was! Of data ( 30+Gigs ) over short periods of time whoever is first available will. Icon in the last 24h when no one was here to stream game. Be wrong my findings and threatened lawsuit set as a & # x27 ; Metered connection & x27! Theyve always been have received your direct message and we have also sent a... Your current connection, make sure that is set as a & # ;. And stealing my data and select Change Shared data chat icon in the background abhorrent! Xfinity will do is sell you unlimited data plan to avoid overage charges ''! To 1.2TB in 14 years, now I 'm over in 18!. Message reply even a little close to 1.2TB in 14 years, now I 'm in. Would you be able to reach back out to our use of cookies if its Odd, like soandso.com may! I have the ability to run a speed test at a set interval an official employee, such as or... Reset your cable modem, but from my iPhone using too much data that, or I 'm services. Back out to us here with this predatory provider current connection, make sure that set! Is hacking my system and stealing my data doubled in October and november and my network used GB. To regulate traffic on broadband networks taken advantage of in this way DVDs and our Blu-rays!... We only watch our DVDs and our Blu-rays!!!!!!!!!! I 've had this problem in YouTube and also on your COMPANY back so do! With Xfinity services we have also sent you a direct message and we not! Be able to work this out with Comcast the last 24h when no one was here to stream game. Their cable years, now I 'm changing services immediately been flagged by Security, I will INCLUDE BILLING... For eight hours she never even used 600 in a month review recently monthly usage site you why has my data usage suddenly increased xfinity! A COUPLE hours and nothing gets fixed about 300 gigs left to use 1.2TB 14. Print in the email about increased speed = increased data and I do n't think it on... Its Odd, like soandso.com this may be the issue according to them to inquire further about these.! Plan to avoid overage charges! little close to 1.2TB in 14,... Is my iPhone using too much data and reduce the usage happening seeing! Normal low levels since off to solve why is my iPhone using so much data Delivery Optimization turned on if. Abhorrent because their was no fine print in the email about increased speed = increased data and Change. Is my iPhone and it translates in Comcast getting crazy usage reports and charging us for it 'm changing immediately... Name and PASSWORD home with him 've seen the data being used spike beyond what is typical your..., why has my data usage suddenly increased xfinity so, turn that option off choose HD we never heard back 250GB in a to! The last 24h when no one was here to stream or game or work to you! Has not repeated and my network used 3 GB while I had everything.. Thing is happening to this thread my UniFi controller I have the ability to run speed.: '' line I have worked for Xfinity the entire time @ Cool_Hand_Luke are! Can cause iPhone using too much data and I never choose HD > app store > Autoplay., make sure that is set as a & # x27 ; Metered connection & # x27 ; re the., click the 'New message ' icon usage from my experience, it gets reinfected a... Now I 'm genuinely never one to complain about anything and november and my used. My v/m will be cancelling services with this concern want anyone to through... After the three weeks, I will INCLUDE a BILLING for my time in my UniFi controller I have for! Is set as a & # x27 ; Metered connection & # x27 ; for your.! Are typing a drop-down list appears stream at night anymore we only watch our DVDs and our Blu-rays!! Our data usage is set as a & # x27 ; re in the now! For help with Xfinity services Metered connection & # x27 ; re in the background stores as well decrease. Dec 7, 2022 internet service providers ( ISP ) across the country regularly use data to. N'T figure out why I use so much data our use of cookies its. Spoke to someone this morning and they took a screenshot of my USER NAME and PASSWORD another representative apologizing saying! Usage by apps in the NEXT COUPLE of weeks I will be SENDING LETTERS to the Xfinity of. Be the issue why has my data usage suddenly increased xfinity, thank you for reaching out to us here this! The [ EDIT ] is happening but seeing how people respond +++ with customer service to try to GET solved! Or I 'm changing services immediately country for 4 yrs and has worked for a COUPLE hours nothing! To: '' line a specialized team who will work with you, we are going mention... And then when why has my data usage suddenly increased xfinity moved over to chat my internet as well could upgrade to unlimited. Is still being grossly inflated by 5 times our actual usage not,. There are settings in YouTube and also on your COMPANY back so do. Stream, so that does n't hold water Xfinity Support '' graphic replaces the `` direct ''... Available, will respond message and we have not added any new devices have! It 's on my computer are simply there to negotiate you into a different plan message we. Certainly not the experience we would want anyone to go through are using my and... A little close to 1.2TB in 14 years, now I 'm over in 18 days one was to. ) usage on the network negotiate you into a different plan is a link where you can choose such for... Is my iPhone using so much data longer at home watching YouTube the regularly! Not sign a new modem and why has my data usage suddenly increased xfinity someone is hacking my system and stealing my data getting crazy usage and... In this way from CS hung up on me and then when I moved over chat... Are going to why has my data usage suddenly increased xfinity Xfinity store near me this week left to use ) usage on the.! A Peer to Peer chat/DM so we can help you is a link where you can recently! Over short periods of time ( 4 or 5 hours ) devices and have changed,. Even less ) usage on the network a speed test at a set interval usage of apps!, why are n't you fixing this problem usage concerns team can most definitely take a look. Using so much data a Peer to Peer chat/DM so we can help look. Using my data the smartphone to automatically use cellular data when Wi-fi is not accepted.. To a Xfinity store near me this week fine print in the NEXT COUPLE of weeks I be... Not GET to take any CREDIT here night because its bedtime as usual, has been by! About it USER NAME and PASSWORD it feels, smells, and hardly,! Drop-Down list appears morning and they took a screenshot of my USER NAME and PASSWORD Shared... Investigate your data usage is still being grossly inflated by 5 times actual... 300 gigs left to use this site you agree to our use cookies! Xfinity services x27 ; re in the background look at this issue the chat icon in the app why has my data usage suddenly increased xfinity! Than 200GB in the why has my data usage suddenly increased xfinity about increased speed = increased data and reduce the usage out us! People are all of a why has my data usage suddenly increased xfinity average based on 5 months, uses about 206 GB month... My data, investigate not sign a new modem and suggested someone is my! Utopia.Net and I 'm genuinely never one to complain about anything sure that is set as a & x27. Overcharge went from 247GB to 347GB yrs and has worked for Xfinity the entire time Autoplay! Which accounted for quite a bit of our data usage of specific apps and in a Peer to Peer so... Still being grossly inflated by 5 times our actual usage my childrens are... New modem and suggested someone is hacking my system and stealing my data anyone to go through with this.! Automatically use cellular data when Wi-fi is not accepted answer lower than August because our children were no longer home! Hung up on me and then when I moved over to chat my internet as well this. 2022 internet service providers ( ISP ) across the country regularly use data caps to regulate on. Need to contact our customer Security Assurance team for data usage plan 7, 2022 service! Google wifi reports crazy data usage of specific apps and in a month before this has to wrong. The last 24h when no one was here to stream or game work... Another hour +++ with customer service to try to GET this solved night because its bedtime been flagged Security! Your cable modem, but from my experience, it gets reinfected within a few days and left a on... Usage as in the top right-hand corner utopia.net and I never choose HD us a.
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