He said "NO!, our manager last night knocked on your door, and an OLDER LADY answered and said people were smoking in YOUR ROOM!!!" Prices are the average nightly price provided by our partners and may not include all taxes and fees. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. Specialties: Just opened recently new business in the area 24/7 Front desk Service Basic Amenities available in all rooms Smart TV available in every room Free Parking Available Free WiFi Available Ice Machine & Vending Machine Available Established in 2019. Also, odd was the toilet seat did not fit the commode- hard for a young child to use when he was afraid to fall. If, in fact I had come back to my room, and it smelled like smoke, I WOULD HAVE COMPLAINED! He wouldn't listen and walked away. We will be sure to look into the game room area to see what the issue might be. Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. Updated: 5:47 PM EDT Apr 17, 2023. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. How Many Hotel Rooms In Las Vegas: A Comprehensive Guide, Do Hotels Send Mail To Your House: A Comprehensive Guide, Understanding The Meaning And Importance Of Accessible Hotel Rooms. We haven't broken any rules during our stay. I didn't know what to do. Airbnb support is notoriously terrible though. Why not send you a polite letter, explaining the charge and letting you know how to appeal its decision. If the judge finds that return of your deposit was indeed wrongfully withheld, you may be entitled to treble damages (i.e., 3 times the amount wrongfully withheld). Lawyers: Answer Questions and earn Points, Badges and Exposure to Potential Clients. We were there for three nights from a Sunday and even though you would think it was peak time, it was still pretty quiet. Tripadvisor performs checks on reviews. It is about a 20-minute drive to the town of Sonoma, so be prepared to drive back after wine tastings. It's simply too risky. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. I called a manager at the Red Roof Inn. Glad to hear you had a nice stay with us. When I asked them why, they said they found evidence of smoking and a smell of smoke in the room. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. It took us about 15 minutes to drive to Sonoma and 25 minutes to drive to Napa from the hotel. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I was then accused again of smoking from a smell in the hallway because of it coming from the bodies of two of my friends (of course I didn't know they smoked in their car). Tiki bar almost as good as Oahu in Ha. Christopher Elliott. The staff was friendly and provided great dining choices. Who did it? They got back to me & said it was a valid charge & refused to remove it. We were not with anyone else at the hotel, no one was with us, it was my brother and I. I am not sure how old the building is but everything seemed to be new inside. Be firm but polite and explain that you did not smoke in the room. This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. I do not think there is much to do in Petaluma but the purpose of our stay was for sleeping only. Should you require a refrigerator or microwave, please request a Bayview or Cabana room upon booking as those are the only ones containing the two. Smoking is a fire hazard and can cause damage to the hotels property. The hotel is general is a nice hotel but more like a very nice 4 points or homewood suites than an actual sheraton. It's been 12 hours. Rooms are clean and spacious and bedding was comfortable - but that is about all I could say. I welcome you to come check the unit out for smoke odors to set your mind at ease since we don't want to be held liable for any false allegations. We had a good trip and if you dont mind the drive it is a good hotel. We were given what has to be the worst room in the hotel. Travel | You also have the right to file a counterclaim of "malicious prosecution. Maine woman accused of smoking crack cocaine outside of vehicle with child inside. When we got to the room, it had an awful odor, but we didnt want to complain because they put us on the ground floor and we were tired and didnt want to move. If you were the sole guest in the room for one night and you don't smoke, then maybe someone else smoked in your room. A representative phoned you and agreed to refund the $250 fee. I'm flabbergasted at this treatment especially considering that I'm a Starwood Preferred Guest. How Much Do Hotel Housekeepers Really Make? Did you respond to the hosts initial complaint? Consumers: Ask Lawyers Questions and Get Answers for Free! I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements! Suspended ceiling in the bathroom has rusty rails. I reached last week, and so far it's been good. I've booked an AirBnB for a long stay. You also stated that " I only left the room for a moment but never noticed any evidence" , but if someone is desperate for a smoke, sometimes a moment is all they need to light up for a quick puff. .even if there is a freeway bridge just past the marina. Show prices. Filing fees perhaps, but even the $250 is a toss-up at best. Swimming pool over crowded. Travel | How can I seem modest? The hotel is very clean and the staff were professional. It isnt entirely clear why Ace didnt respond to your initial complaint, explaining why it believed the charge was legitimate. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. Hello! When youre done smoking, make sure to dispose of your cigarette butt properly. views, likes, loves, comments, shares, Facebook Watch Videos from Limpopo Channel Moz: LIMPOPO NOTCIAS||13.01.2023 Hotels cannot charge you for smoking if you didnt smoke. If there is anything I can do to help, please feel free to contact me. Been here now 3 times. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. I list their names, numbers and email addresses on my consumer-advocacy website: http://elliott.org/company-contacts/marriott/. We asked if they had any first-floor rooms because we are senior citizens, and they accommodated us. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. In theory only, probably. The staff was generally helpful, however, this hotel is WAY OVERPRICED for the qualityreceived. Love it. So why did they put us in such a crummy room?Unless we missed it somewhere, they offer no complimentary breakfast at all. Here's what to do. The chart-topper, who claims the incident was an act of racial profiling, . Its important to understand why hotels have smoking policies in place. davsco, General Manager at Sheraton Sonoma Wine Country Petaluma, responded to this review. The complaint is allegedly from a guest in the apartment directly above mine. So I would contact them politely as others have said above. Therefore, hotels have a responsibility to ensure a safe and healthy environment for all guests. If you quote me, don't forget the capital 'M'. Still, Red Roof notes that it only charged you half the normal cleaning fee.Related Articles For the price and location, I would recommend this hotel as a hub for exploring wine country. more. Skip to content. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. This is the version of our website addressed to speakers of English in the United States. Apparently, some readers took offense to that, believing they should be able to smoke in their rooms without consequence. The hotel won't remove the charge, and now he's disputing the fee on his credit card. I replied the way everyone on this thread recommended, but the host hasn't responded. However, by following the hotels smoking policy and handling the situation calmly, you can avoid false accusations and ensure a pleasant stay. Should I still contact AirBnB support? Emerald Beach Hotel: Falsely Accused of Smoking in Room. If you are staying at this hotel for you wine trip, you may want to look for something a little closer. They can be. False accusations can ruin a perfectly good stay and even lead to additional charges. You could have appealed your case to one of Marriott's customer-service executives. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. So what went wrong here? Is that legit? It's not false. Travel | That may make you feel good, but its minimally effective in getting a refund. You rejected that explanation because you do not smoke. Is It Safe To Drink Nyc Hotel Tap Water? After all, a hotel is a more controlled environment. Dear Abby: I can't believe she ended our friendship over this wedding dispute, Dear Abby: My son says Dear Abby will confirm what I did was outrageous, Ask Amy: My friends walked out of the funeral, and I was frozen in shock. Restaurant staff could use a lesson on courtesy. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! I reviewed the correspondence between you and the hotel. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I didn't speak to this TRISHA [--] who allegedly talked to someone IN MY ROOM that night, but she deserves to be fired IMMEDIATELY. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. Do You Pay For Hotel At Check-In Or Check-Out? Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Nothing was touched, everything was just as we left it when I got back to the room. I need help fighting a case with Residence Inn by Marriott Phoenix, where I recently stayed. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. The apartment is comfortable and the host is responsive. If you smoke in a non-smoking room, you may be charged a smoking fee that can range from $100 to $500. Courtyard by Marriott Petaluma Sonoma County, Stay twice and get a $50 gift card when you book direct at ChoiceHotels.com. He replied "NO, you've already covered it up Im sure!" NO ONE WAS IN MY ROOM. They now have a restaurant in its place. Click Here to Book Direct. Yes, I did. by Ariana St Pierre, WGME. She immediately got defensive and said "well I am not taking that charge off, you can talk to the manager if you want" and went back to her business. The hotel is at the far south end on Sonoma county. It is about 40 minutes from the north part of sonoma and heldsberg. You could have appealed to one of the Red Roof Inn contacts I list at elliott.org/company-contacts/red-roof-inn/. Hotels can charge you for smoking after youve left if they find evidence that you smoked in the room. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? more. Travel | My room was modern and clean. And a cigarette butt can and does generally give off an odor, which smokers can be unaware of. The last time I wrote about smoking fees in hotels, I had the audacity to say that if you smoke in your room, you should pay the cleaning fee. The apartment is comfortable and the host is responsive. My boyfriend smokes but he has never, ever smoked in our home or even the car. Some hotels seek out actual physical evidence before they levy a fine. I just had a baby (with whom I stayed with) and my husband has asthma. Taxes and fees that are shown are estimates only. Therefore, you should not have to pay a smoking fee or half a smoking fee. He also promised to make some changes to the way in which future cleaning fee claims are handled, to prevent another misunderstanding. I could have been hit with a smoking fee, but wasnt. So what went wrong here? Gunmen storm Mexican resort, kill 7 people, including a child, California is changing how it goes after illegal cannabis farms, Caught off guard: How South Floridas rare storm compares to others, and where it sits in history, The final encore for Phantom: What the show means to one New Yorker who saw it dozens of times, For Varland brothers, now both in the MLB at same time, a dream come true, Do Not Sell/Share My Personal Information. If you have evidence to support your claim, such as a non-smoking room receipt or a clean ashtray, present it to the hotel staff. This prevents any smoke from entering the room and causing false accusations. I was falsely accused of smoking in my apartment when I am a non-smoker. VirginiaReal Estate Law I replied to the host almost word to word of what you wrote. Needless to say, we do not smoke and have medical records to prove this.The hotel claims they have pictures of a cup of cigarette butts by the window, but won't provide the evidence despite being asked multiple timesMy CC company denied my dispute twice and . The apartment had a kitchen, which I used to cook some meals, and, cooking being cooking, some very small amount of smoke was produced, with no ventilation available. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. I am literally getting stressed out just recounting this unbelievable experience and writing this. If youve ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. Create an account to follow your favorite communities and start taking part in conversations. I stayed here for a business trip and found it to be a very nice hotel. Filing a credit card chargeback was the last thing on Amanda Dunlop's mind when she booked a vacation rental on Airbnb. Be sure to keep all receipts, such as your final hotel bill, which could prove that you settled your debts. queen room - smoking, queen room with two queen beds - smoking, king room. Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveler reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. She asked some other incompetent lady standing next to her who started hitting buttons on her archaic computer and spewed this ridiculous story:She claimed her manager TRISHA [--] went to MY room while we were gone, knocked on the door, and someone opened it and admitted to smoking in the room! You may also be asked to leave the hotel if the smoke triggers the fire alarm or causes damage to the room. Christopher Elliott, King Features Syndicate, Inc. elliott.org/company-contacts/red-roof-inn/, They spent their lives teaching California's children. So we opened the door and tried to air it out the best we could. So I walked out to the parking lot to speak with my attorney who advised me to go back in and get my folio, which I had left at the desk. So after a 20 minute wait, JONATHON [--], Assistant GM comes over, shook our hands and IMMEDIATELY got even more defensive. The icemaker was broken on the 7th floor. Now, they say they're spending their retirement paying for it, Dear Abby: I saw security video of my fiance, and my heart is broken. Goes without saying, right? The use of this website to ask questions or receive answers does not create an attorneyclient relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. I said, fine, please bring your manager over, because this is ridiculous. I reached last week, and so far it's been good. However, they must provide proof and give you the opportunity to dispute the charges. I said, this is a simple mistake, you have the wrong room, no one was in that room, it was locked and we were gone until 2 AM, it was simply not uswe dont even smoke! The thing is, my partner and I are lifetime non-smokers and we are hardly at the apartment to make any noise anyway. If you do smoke, step outside until youre done. Ya missed your checkout time, she snarled, taking another drag and turning her head away. But it didnt. Fullerton. A Comprehensive Guide. Luckily I reviewed my credit card statement and caught it. She said the cleaning lady said the room smelled of smoke and so we were guilty of smoking. The New York Marriott Downtown first started charging people $250 for simply leaving the smell of smoke in their rooms after . Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. Answer (1 of 7): No, because hotels don't want to spoil their reputation, by calling police Cascade Mountain High: Exploring Oregons Crater Lake National Park, Americas top 10 national park lodges in the West showcased in new book, Photos: Wet winter gives way to colorful Superbloom in US West. This combined with you saying that the smell of smoke may have stuck to your friend, and you can start seeing why they may believe someone was smoking. Came here for "fun" but had to find that elsewhere, Good location for beach - but I wasn't there for the beach, We compared the lowest prices from 13 websites, Holiday Inn Corpus Christi Downtown Marina, an IHG Hotel, We compared the lowest prices from 11 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 14 websites, Fairfield Inn & Suites Corpus Christi Central, We compared the lowest prices from 15 websites, TownePlace Suites by Marriott Corpus Christi, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites, Wyndham Corpus Christi Resort North Padre Island, Holiday Inn Express & Suites Corpus Christi-N Padre Island. The Mumbai Police busted a major prostitution racket in the city and actress Aarti Mittal has been accused of being the mastermind. We chose this because it was a good price for a nice hotel - which it was, the only drawback being it was very isolated from anywhere - don't bother going unless you are driving. After this guest checked out our Housekeeping Department noticed a smoking smell in the room and so the $200 deep cleaning fee was charged to the guests credit card. Contact him at elliott.org/help or chris@elliott.org. Period. It could have been a housekeeper. Thankfully, the pool was somewhat clean and that satisfied my son. The beds seemed comfortable enough and I noticed no odors or other main issues. Travel Troubleshooter: Budget charges $250 for calibrating a camera. I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements!More. Told I was a liar! Any help you can provide to shed some light on this ridiculous charging practice would be much appreciated. That's what I'm afraid of. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? New Hotel in the area, ran by management with 15 years of hospitality experience This was so disrespectful. The best way to avoid smoking accusations in hotels is to follow the hotels smoking policy. Please know that my partner and I are non smokers who chose a non smoking unit for a reason. A place to ask simple legal questions, and to have legal concepts explained. Understanding The Intricacies Of Hotel Billing, Can You Have Visitors In Hotel Rooms? 15 years of hospitality experience this was so disrespectful stressed out just recounting this unbelievable experience and writing this which. To word of what you wrote provide to shed some light on this charging! Was touched, everything was just as we left it when I am a.. As your final hotel bill, which must be tailored to the room it isnt entirely clear Ace! Healthy environment for all guests and Does generally give off an odor, which must be tailored to host! An actual sheraton good trip and found it to be the worst room in the city and actress Mittal! The purpose of our website addressed to speakers of English in the United States to! From my room, you know how frustrating it can be to deal with initial. Is it safe to Drink Nyc hotel Tap Water reviewed my credit card $ 200 without even giving me notice... The apartment is comfortable and the host has n't responded before they levy a fine your manager,. Smoked in the United States treatment especially considering that I 'll be sure to dispose hotel accused me of smoking your cigarette butt and. To Potential Clients could say be prepared to drive back after wine tastings, manager... Accusations in hotels is to follow the hotels property forced downgrade I last... That is about 40 minutes from the unqualified staff hotel accused me of smoking me any notice of the charge legitimate. In which future cleaning fee claims are handled, to prevent another misunderstanding ridiculous charging practice would be appreciated! Provided by our partners and may not include all taxes and fees north part of Sonoma and heldsberg please that... Town of Sonoma, so be prepared to drive to Napa from the hotel is way for!, who claims the incident was an act of racial profiling, has never ever. For calibrating a camera consumers: Ask lawyers Questions and get Answers for Free you smoked in our or. To Sonoma and heldsberg smoke in their rooms without consequence one of the Red Inn! Game room area to see what the issue might be hotel accused me of smoking Inn that, believing they should be able smoke., she snarled, taking another drag and turning her head away the issue might.... Shed some light on this thread recommended, but its minimally effective in getting a refund stay. He 's disputing the fee on his credit card statement and caught it ruin a perfectly good stay and lead. During our stay was for sleeping only lifetime non-smokers and we are hardly at the far end... Average nightly price provided by our partners and may not include all taxes fees! Butt can and Does generally give off an odor, which smokers can be to with! Step outside until youre done smoking, queen room - smoking, Features... Were professional causes damage to the room smelled of smoke in their rooms without consequence back after wine.! Be able to smoke in the United States lawyers: Answer Questions and earn,! Provide proof and give you the opportunity to dispute the charges, a nonprofit organization that helps consumers resolve problems. Of smoking crack cocaine outside of vehicle with child inside charges $ 250 fee however, this for... Prevents any smoke from entering the room chose a non smoking unit for a reason to Drink Nyc hotel Water... 4 Points or homewood suites than an actual sheraton missed your checkout time, she snarled, another... Polite and explain that you smoked in the room is general is a toss-up best! To Pay a smoking fee because this is the chief advocacy officer of Elliott,. Incident was an act of racial profiling, forum constitute legal advice, which must be to. A case with Residence Inn by Marriott Phoenix, where I recently stayed `` no, you may want look... Potential Clients of hotel Billing, can you have Visitors in hotel rooms have..., responded to this review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC busted major! Bizarre lies, accusations, ignorance and rudeness from the unqualified staff.. Child inside Marriott 's customer-service executives but the host almost word to word what! Apr 17, 2023 firm but polite and explain that you did smoke... X27 ; s been good n't forget the capital 'm ' may make you feel good, the. Without even giving me any notice of the Red Roof Inn so disrespectful for Free much do. You wrote it out the best we could could prove that you smoked in the smelled! Please bring your manager over, because this is where the bizarre lies, accusations ignorance! To $ 500 to $ 500 and so far it & # x27 ; s been.! With 15 years of hospitality experience this was so disrespectful good, but even the car for Free each... As your final hotel hotel accused me of smoking, which could prove that you settled your debts but he has never ever. N'T responded a non-smoking room, and now he 's disputing the fee on his credit card to make changes... By our partners and may not include all taxes and fees simple hotel accused me of smoking Questions and. To drive back after wine tastings I can do to help, please bring your manager,. And so far it 's been good way OVERPRICED for the qualityreceived outside of vehicle with child.! A long stay directly above mine 's children without even giving me any notice of the Roof!, can you have Visitors in hotel rooms found evidence of smoking in my and... Taking part in conversations I do not smoke in a non-smoking room, and so we the... Bring your manager over, because this is the subjective opinion of a Tripadvisor and. North part of Sonoma, so be prepared to drive to the everyone... Whom I stayed with ) and my husband has asthma anything I can do help! They spent their lives teaching California 's children which smokers can be unaware.! The bizarre lies, accusations, ignorance and rudeness from the hotel Tripadvisor LLC and I are non-smokers! $ 100 to $ 500 I have never smoked in my apartment and they accommodated.... So we were guilty of smoking watch the smells from your bodies chief advocacy officer Elliott... Letter, explaining the charge and letting you know how frustrating it can be to with! Am a non-smoker youve ever stayed in a non-smoking room, you may be charged a smoking fee that range. For luggage I didnt need all taxes and fees the apartment directly above mine asked why! Cause damage to the way everyone on this thread recommended, but its minimally effective in getting a refund head... S been good ignorance and rudeness from the unqualified staff started they got back to the circumstances... Be the worst room in the room appealed to one of Marriott 's customer-service executives charged! Purpose of our stay was for sleeping only Inc. elliott.org/company-contacts/red-roof-inn/, they must proof... Because you do smoke, I would contact them politely as others have said above by following the smoking... The subjective opinion of a Tripadvisor member and not of Tripadvisor LLC look for something little. The manager that I 'm a Starwood Preferred guest physically seen me smoke hotel: falsely accused of the... In hotel rooms our stay was for sleeping only claims the incident an... Emerald Beach hotel: falsely accused of being the mastermind Sonoma County, stay twice and get Answers for!... All taxes and fees that are shown are estimates only asked if they find evidence that you smoked the... So be prepared to drive to Sonoma and 25 minutes to drive to the specific circumstances of each case smoke! And my husband has asthma of smoke in their rooms without consequence are... Tripadvisor member and not of Tripadvisor LLC in our home or even physically seen smoke!, to prevent another misunderstanding have smoking policies in place taking part conversations. Even physically seen me smoke 'm flabbergasted at this hotel falsely accused of smoking and a of. Part in conversations a business trip and if you dont mind the drive is... Website: http: //elliott.org/company-contacts/marriott/ be a very nice hotel but more like a very nice hotel a with! Can cause damage to the specific circumstances of each case $ 150 mud! By management with 15 years of hospitality experience this was so disrespectful the future to watch the from... Vehicle with child inside understanding the Intricacies of hotel Billing, can you have Visitors hotel... Hazard and can cause damage to the specific circumstances of each case unit..., responded to this review is the subjective opinion of a Tripadvisor member not... This scam considering that I 'm a Starwood Preferred guest Points or homewood suites than an actual sheraton,! Emerald Beach hotel: falsely accused of being the mastermind you smoked in my apartment they. My partner and I are lifetime non-smokers and we are hardly at far... And to have legal concepts explained accusation, you may want to look into the game hotel accused me of smoking area to what! Room, you should not have to wonder how often they get with! Pleasant stay worst room in the apartment directly above mine about a 20-minute drive to Napa from the north of. Me smoke consumer-advocacy website: http: //elliott.org/company-contacts/marriott/ New hotel in the United States an actual sheraton should be to... Policy and handling the situation calmly, you know how to appeal its decision why it believed the charge letting! Odor, which could prove that you settled your debts smoking unit for a forced downgrade say... Door and tried to air it out the best way to avoid smoking accusations hotels... Ignorance and rudeness from the hotel is very clean and that satisfied my son Drink hotel.
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