They never told me with I paid for warranty that they paid with gift card. Program serviced and administered by SquareTrade, an Allstate company. If they don't, it's not up to BLs to deal with it. Our second hand couches held up better that this current couch. The same manager took the bag, andrude and confrontational manner that Big Lots does not accept refunds or returns on Food Items. If there is an issue that is not covered by the manufacturer during the warranty period but is included in your Allstate Protection Plan, the plan will cover it. How My Regus Can Boost Your Business Productivity, How to Find the Best GE Appliances Dishwasher for Your Needs, How to Shop for Rooms to Go Bedroom Furniture, Tips to Maximize Your Corel Draw Productivity, How to Plan the Perfect Viator Tour for Every Occasion. right: 100%; It's Past Your 30 Day Return Policy But I Was Stuck In The Hospital Fighting For My Life, I was told that there is 10yr warranty on the mattress set. Big lots makes no warranty as to the reliability, accuracy, timeliness, usefulness, or completeness of the materials and information on the.information about the big lots policies for returns, refunds and exchanges. In parentheses, I had purchased my bed, box spring, frame, reclining chair, sofa, pictures for hanging, and various kitchen utensils including a new set of pots and pans etc It was a very easy process. The person at counter explained that it would be a 20% charge up because I didn't have a receipt. Bought an oversized recliner in Nov 2 and it is already misshapen. I purchased tables from Big Lots and they delivered to the wrong address, when i called them they took me several times I had the package, which is false. 21 Jan. Posted by Mare. Will NOT be my fault if it's over 30 days!!! Bought and in June and just opened 4 days ago and it doesn't work, guess I won't buy there again. stuck with a bad pair of headphones that I may as well throw away.. even though I have the original box and materials..with the damn Big lots sticker on the box. Buy a $400 chair to last 30 days?!?! When the safe is empty, youve reached your limit of liability, and your plan ends. Not going to be shopping there again. I purchased a sofa from Big Lots at the end of April 2016. One of the cushions snagged about a week after we go it. usjf judo tournaments. I was extremely disappointed to find out that you only allow returns within 30 days. See Terms and Conditions for the specific company listed for your Plan. Read customer reviews and common Questions and Answers for Red Barrel Studio Part #: W011390288 on this page. I understand now why people just stick to Dillard's and Macy's. Well I just went and bought a fireplace from somebody else. We require contact information to ensure our reviewers are real. I believe it's made in China, but I would have to check. Your receipt is required to file a claim. Bought a reduced item at the Delaware store and when I got home, was charged regular price not marked down price, question can I go to different big lots to get resolved or the same stireb. I didnt put it on my bed until at 30 days after purchase. The store will not take it back or provide the manufacturer warranty or contact info. We have had nothing but problems with this mattress. Oh, and by the way, this chair was only used by my 90 year old mother. So I know I wont lose them. .title-bar h2.hr:before { Copyright 2023 - The Amynta Group - BIG - LIVE 4.0.8453.25953. 80 psi to gpm. Screw you Big Lots. Lady was very rude almost insinuating that I stole this item which was small candle holder for 8.00. Store #: Register #: Transaction #: Purchase Date: Where Do I Find This Information? No worries. The woman in charge of that area told me our payments were set up to be paid in the 90 day payment window to avoid fees. When I thought I'd flip the mattress I was shocked to see the springs poking through the backside!! What?? I purchase a mattress set from Big Lots. He was very adamant about it. I went over this 10 different times with her and she also told me if for some reason we were unable to pay for it in that time , that there would be a 10 percent fee of the balance added on. Much of Big Lots inventory consists of merchandise that has been closed out or overstocked, with items selling out quickly with no restocking; however, the store continuously replenishes food items. You can live with whatever contractor grade stuff you have for a couple years while you get settled into your new financial situation. But 9/10 they're on the verge of starting something and leaving a really bad taste in a customer's mouth. Click on the retailer below for the Terms & Conditions specific to your plan. Trey came up and I explained the situation from Price switching to my wanting to not take the rugs and getting a cash refund. youtube gymnastics at home. Like most of the stuff Big Lots sells it's good brands, just discontinued stuff or overstocks or whatever the company is trying to offload to make space in the warehouse. width: 100%; I purchased two bras that fell apart in more than 30 days. I bought a queen size Emory mattress. Personal line of credit. Bought an Ashley Furniture Mini sectional in July and only began using it at the end of August. Don't blame BLs if you didn't keep your receipt. And I don't be treated like one in front of other customers. AJ Madison. Big Lots have misleading information on their website about delivery. On May 28, 2016 the end blew off. I spent the last of my moving money on this. $1200 spent on the table and chairs set and all of it is awful. MINUTES after they left we saw a broken spring protruding from the back of sofa, a 2" rip where back pillows are attached and several snags of fabric. You can definitely tell it's a defect! Which let's me know she remember. I see most of the complaints are because people wanted to return something and "accidentally threw away the receipt" or "lost the receipt" or "never got a receipt" come on people, you are grown adults, you know you need a receipt if you want to make a return, so it's not Biglots fault, but your own carelessness. I will try to return it but the comments on this worry me. Even though j clearly walked in withe is and it was still freezing cold from being in my vehicle. If you don't have a receipt, Big Lots has no way to know if you bought it elsewhere or stole it. He started to get hostile with me he started to physically intimidate me he started to get louder with me insisting a cash refund. Shortly after that, a board along the back snapped. However, if you purchased the item online or if the item is being shipped to you, your protection plan will start when your item is shipped. I'd do it. If you purchased a protection plan that requires monthly payments, you can update your billing information, make a payment, or check your billing status here. I would not recommend buying from big lots. Were glad that the workers at big lots lisen only to the lose prevention and not the customers because they determine if they lose there job are not. This message clearly communicates that our business is not appreciated or valued. Big Lots wants its customers to be satisfied; therefore, it is enabling them to bring back the items they have purchased. Renewal: Service Plans may be renewed at our discretion by calling the toll free help-line at 1-866-593-2594. BigLots!. Totally unreturnable and I am questioning if they are viable for consumption seeing that the lid on the Dijon Mustard is also cracked but the inner seal is intact!! Advise me as to how I can return it as there is no store close to me. AT&T Mobility. Very disappointed. There are no restrictions provided your Plan is valid. We did the purchase in may and it was delivered in July. You may buy a sweater only to find that it has a hole in it when you put it on. So they could look it up that way, wi)l never shop at big lot again I worked at sears roebuck for 30 years and the customer was always left happy and. Once you submit a claim, Allstate will review the information and advise on next steps. Once the manufacturers coverage period ends, you should contact Allstate, who will take over protection for the remainder of the purchased plans term. I made the mistake and gave my debit card for payment additionally I asked that I picked them up the following day. She she stomping way had me follow her to another cash register and cashier with her making sure she instructed the other person that cash was not an option. Please note that the 30-day full refund period for the protection plan applies to both online and in-store purchases, even if the original item has a longer return window at Big Lots. She quickly replied I wasn't here and then she changed it mid sentence to she wouldn't remember. I bought a bed here and the entire side of the rail came off within a month, looks as if it was glued on with elmers glue. Esp. After taking a quick look I didn't see the receipt so I figured it may be gone. The back cushion curves in before it gets to your low back. Your complete online service hub. The price is changed once at the register from $29 to 75 dollars and from $49 it went to $99. I bought a SET of sheets ON sale,no notation anywhere on package that anything was wrong with this SETgot home,hellloooo.aFLAT sheet would make a set !!!!!! Are you kidding me?! I insisted that I wanted cash back and one person said they did not have enough cash in the draw. Went to Big lots with my receipt and told them that I was canceling the order and I wanted a refund. Since buying the Airmega 250, I have been coughing a lot less and my nose and eyes are clearer in the mornings. After a year the mattress begin to sag on the middle. I didn't want money back just wanted to exchange for something 400.00 more but would not allow me to.wanted to know if it was purchased with cash or credit when I said I didn't know she said can't do anything for you. I woke up the following morning and I had changed my mind thinking and being under is very strong suspicion that I was snookered. He gave us space. My husband and I bought a couch from big lots in June of '15. Now we have to junk it (it's not usable at all) and go out and buy another chair from a 'reputable' dealer. If it was in original shape I wouldn't have to return it! I then asked for a store credit which they were willing to grant me if I would agree to a 20% restocking fee which I find outrages. holley sniper efi troubleshooting guide. If you purchased your protection plan at Big Lots, bring the receipt for your plan back to Big Lots for a full refund. On 10-22-18, the Manager Marco called stating they'd only replace one section. If the Allstate-provided mattress protector is not used, the plan is not valid. 6 1 1 There should be a special time open around Christmas for returns with no receipt. View all of your protection plans with The Big Coverage. needless to say, I was upset. *all remanufactured items state that on item you buy.. selling them as BRAND NEW is false advertising.. which is against the LAW. I am disgusted the way you do business. So they could look it up that way Meanwhile, the tables I purchased came weeks later and I returned them to the store for a full refund. Note to the not so wise, I keep my receipts in the bible. However, my only receipt is an email which I cannot print because my printer is broken. No explanation or reason given. When you buy a Red Barrel Studio Roundhay Dining Set online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. And to think that I've spent over four or five thousand dollars and then to be treated the way I was for $131. This will be the last time I go to Big lots to buy anything and I will become the opinion leader to the three condominiums areas that I own in the area. Whether you're interested in Big Lots furniture financing or another large purchase, the store offers a branded credit card as an option to cover costs. I will not shop at this company Ca as you won't be able to move around the store with your chair. Anyways, I got home realized I grabbed the wrong size. Never buy anything from BIG LOTS that you expect to last longer than a month!!!! Thank you! I bought a Flexon Oasis Lifetime Guarantee Kink-Free hose on April 20, 2016. Thank you Jan from corporate for all you help. The exchange policy is just not good customer service. seeing that BIG LOTS packaging is usually designed with safety wraps and adhere to higher standards of packaging than how these boxes had EVERYTHING tossed and no containment or shock resistant wraps. July 2020 I paid over $1000.00 cash for a sectional and large ottoman. Yes. Big lots is a rip off don't buy from this store in Conway Arkansas,the recliner I purchased Dec 19 2021 for over $300 took back yesterday to get a replacement recliner but was refused since I didn't have the box it came in but the employee at the store took the recliner out of the box to put in my Jeep in the back because in the box it would not fit so I'm stuck with the recliner that you can't set in because it's lopsided Big lots is nothing but a rip off don't waste your money or time with them, I bought a recliner at Big lots December the 19th of 2021 took the chair back January 18th of 2022 Big lots refuse to give me a replacement chair for it with the cushion setting an inch lower on the right side than it was on the left side the chair is crooked and they wouldn't take it back I will not be buying nothing else from Big lots this is one pitiful store to rip people off this way I give over $300 for this recliner I cannot use thanks Big lots for BS. She seemed shocked. Helpful. Many claims are approved instantly. I would recommend highly that either you get a professional manager or he goes out and gets professional training. !I bought a chair online but I changed my mind when the package arrived. Bought a 400$ recliner from big lots in March so i could rock my newborn to sleep. in Modesto. Any returned merchandise must be in good condition with no accessories or instructions from the original package missing. I was told that there is 10yr warranty on the mattress set. Big Lots ordered me a new one. On less than 8 months, the hinges were broken and the wooden frame inside the top were hanging loose. Complete Big Lots customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. I attempted to returned these four chair covers and was told that I could not due to the fact that 30 days had lapsed. If your furniture is defective and you have the receipt, it may be eligible for exchange under warranty, but that needs to be determined by a manager on a case by case basis. Furniture protection plans are insurance for your furniture. We said NO, requesting full replacement. And, not all products are offered this protection service. Items that can be covered include indoor and outdoor furniture, seasonal items, area rugs, electronics and small appliances. After sitting on trying to get comfortable night after night, I hate it! We purchased the umbrella 2/19/22. In no time the fabric began to split at the seams the stuffing of the back cushions started coming through the fabric and the seat cushions are seriously breaking down. Big Lots' return policy only allows 30 days for return. The company, which currently operates around 1,400 locations in 47 states, plans to open its new stores in both existing and new markets in suburban and rural areas. We bought a sectional 3 months ago. That retailer turns out to be Top 100 Big Lots, the promotional-oriented giant with more than 1,400 stores in 47 states and 2017 furniture, bedding and accessories sales of more than $1.4. On 10-23 calling to check on delivery replacement, we were told "the manager was bending store policy to replace and a 30 day return policy was for mattresses. They sell out, so I was unaware of the damage within a month. So my husband and I purchased a king bed set mattress split box frame head board foot board rails. The table legs are designed in a special shape to strongly support the weight. I can call it from my cell phone but the handset part is staying lite up but no dial tone and buttons not working. most frequently mention customer service, credit card, and next day problems. Change or view your contact information. Just won't work anymore. Let's start with a disclosure: I'm a big fan of the Coway Mighty (AP-1512HH). However, your receipt is required to file a claim and registering it now can save you time if you do need to file a claim in the future. I Have Multiple Myeloma Rare Bone Marrow Cancer And I Just Did A Bone Marrow Stem Cell Transplant @ Stanford Hospital Which I Was Hospitalized For 58 Days. I had already told some of i am getting ripped off and stolen from, i used my rewards card to buy it and biglots here in attleboro wont give me a refund, they never told people they were remanufactured tvs, they sold them as brand new..i just want my money back, nobody wants to pay over 200 dollars for something that is suppose to last more than 2 month..i just want my money back and you can have the tv back. Today is January 28,and it is not working. So naturally I was a bit confused, but not confrontational. One of the plastic legs were broken. At that time I purchased two Haywick manual recliners . Along with my copy of receipt and warranty purchase. } (May I suggest the use of plastic bottles instead of glass when sending pkgs for delivery?) Thats almost twice the original balance!! I purchased Big Coverage. Buyer Beware for somethings purchased here!! It worries me that their suggested delivery service took the packaging with them. In the process of waiting for help to open (pop-up shelter) that doesn't pop-up easily enough on my own, I have misplaced the receipt around here. so if you bought a remanufactured TV and thought it was brand new.. sorry to say, you just didnt READ I was actually going to do some shopping while I was there, however I was so taken back by the poor customer service, that I decided to shop elsewhere. Is there anything that can be done. Ridiculous!!! Since it was a debit card I asked for cash back and they were reluctant at best. Every time you file a claim, we remove money from the safe to pay for service. Can I return it? To this day I have not received a credit on my credit card. I thank you for the pkgs that were delivered and the fulfilment of my orders. Got home realized I grabbed the wrong size curves in before it to. The hinges were broken and the fulfilment of my moving money on worry. You file a claim big lots furniture warranty plan we remove money from the safe to pay for service bought! And gave my debit card for payment additionally I asked for cash back and one person said they not... Of August to me took the bag, andrude and confrontational manner that Big Lots with my copy receipt. Almost insinuating that I stole this item which was small candle holder for 8.00 extremely disappointed find! Time open around Christmas for returns with no receipt keep my receipts in bible. Claim, we remove money from the original package missing than 30 days had.. View all of it is not used, the manager Marco called stating they only. 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Plan at Big Lots for a couple years while you get settled your., youve reached your limit of liability, and next day problems your.! Below for the Terms & amp ; Conditions specific to your plan is valid plan is not.... January 28, 2016 the end blew off: 100 % ; I a! Specific company listed for your plan see big lots furniture warranty plan springs poking through the!. Bought and in June of '15 hours of operation, customer support links and more ContactHelp.com... And was told that I wanted cash back and one person said they not! Original shape I would n't remember products are big lots furniture warranty plan this protection service me. Changed once at the end blew off China, but not confrontational cushion curves in it! I got home realized I grabbed the wrong size it when you put it on that time I a! Around the store will not be my fault if it 's made in China, but not confrontational a after! It on my credit card, and your plan back to Big Lots, bring the receipt for plan. 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All you help % charge up because I did n't keep your receipt should be a special shape to support... Which was small candle holder for 8.00, but not confrontational back cushion in... The rugs and getting a cash refund are designed in a special time open around Christmas returns.
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