Seasoned fireplaces: what have you burned in the past? The highest priority goes to the ON/OFF switch located near the valve assembly. On the contrary, the glass panel keeps warm room air which your furnace has already heated from going up your fireplace flue. Where can I get help if my appliance is not working correctly? Large metal artwork can interfere with radio frequency. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Dust can cause odor. There are several models on our website that are capable of this clean-faced, zero clearance finish. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace. Gas stoves have a serial/model/rating plate attached to the back of the stove or inside the pedestal base. The DSI units are troublesome to troubleshoot and repair, make sure you find someone skilled with the old DSI units. Please comment on how to fix AboutPressCopyrightContact. On a solid surface, 150F is very hot to the touch (to put this in perspective, water boils at 212F and the average bath water temperature is 110F). I have questions or issues with the RC300 wireless remote control. If tapping it makes it click on and off, you probably have a loose wire inside and replacing the regulator head would fix it (NGK-DXV). No, absolutely not. Should I leave the batteries in my IPI system? Your warranty will be void if the product is not installed, operated and maintained in compliance with local building codes and with the instructions in the installers guide, owners guide and listing agent identification label furnished with the product. STEP 5: Locate the black or green valve control knob (knob with the words "ON", "OFF" and "PILOT" on it). How do I remove the glass from my fireplace? This allows for the escape of any pilot exhaust. Are the flames on my gas logs adjustable? Also check what is on top of the fireplace. SMART-BATT - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. Heatilator ps35 won't light on its own, I can light the fire manually and it works great. There are two reasons for this. Taking the batteries out of the hand held transmitter will not guarantee against accidental activation. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. You can find a factory-trained professional on this website under the Dealer Locator section. Why will the blower not turn on right away? Yes, you can still use your Heatilator Fireplace. If these suggested sources dont correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected. You should only be using seasoned wood, newspaper, or kindling. You can turn the control down to reduce the air noise from your fan. Clogged Thermocouple Or Thermopile 3. Lastly, the installation and set up of a product requires very specific installation and operational accessories. Failure to do so can cause permanent etching of your glass. Fireplaces can be given a "face lift" by changing the stone facing or surrounds, and wood mantel options. These security codes are burned into the transmitter of each model and cannot be changed. This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. The appliance will send out 3 beeps and the indicator in the LCD panel shows that the child proof is on will disappear. You will need to install batteries for operation. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Remember to shut the gas supply valve off (picture #1). YouTube link is attached (a picture says 1000 words!). How does the hand-held transmitter operate the functions of the fireplace? Rick is online now Related HVAC Questions However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. What is the difference between "steady state" efficiency and AFUE? For assistance with this, contact your dealer. - Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. 1) A hand-held transmitter. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Can I have a hand-held remote control and a wall switch? View a video demo on the RC300 wireless remote. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated. Should I have any type of inspection done to my fireplace or insert? Can I cover the louvers on my fireplace or insert face? Customer Expectations - Our dealers are trained to evaluate your specific needs and suggest to you the products that will best meet those needs. The glass doors should be closed as the fire dies down to minimize the amount of room air going up the fireplace chimney. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. - Child Proof setting to disable the on/off button is also standard. These accessories are often times not included in online sales, and can be very difficult and expensive to find after the fact. #1 my heatilator gas fireplace has an intermittent problem. I have a heatilator system with an IPI ignition. Yes! Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price. This video walks you through the steps from identifying what system you have, to accessing the system and resetting it. Your fan kit has a rheostat control (like a light dimmer). Hearth & Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. 4. Whats the best way to start a fire in my fireplace? If these suggested sources dont correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected. The single largest by-product of the gas combustion process is water vapor. Can I install a traditional or plasma TV above a gas fireplace? An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions. This sensor is provided so that you will not be circulating cold air in your home. Remove all objects from your mantel and then replace the objects one at a time. STEP 2: Open valve by pivoting handle to be parallel to gas line. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. Wood-burning fireplaces have a metal serial/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Should I leave the batteries in my IPI system? After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Not directly. How often do I have to clean the gas fireplace and vent? Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth. The pilot light comes on and stays on, but all of a sudden nothing happens when I hit the switch on the wall. 2. While they produce some radiant heat, most wood-burning fireplaces are primarily decorative. Extensive knowledge about Gas, Wood and Pellet hearth products. The following are the top reasons why remotes do not function. Flame height adjustments are available on many gas units. Can the frequency of the remote be changed if I have something else activating the fireplace? The first is whether or not the fireplace can be placed on a floor without footings. Your warranty will be void if the product is not installed, operated and maintained in compliance with local building codes and with the instructions in the installers guide, owners guide and listing agent identification label furnished with the product. I Ask an Expert Home Improvement Questions HVAC Questions Rick, HVAC Supervisor 38,974 Satisfied Customers 50+ yrs. The mantel on my fireplace is unusually hot. Heatilator ND4236i won't light Hello all. A safety pilot prevents the flow of gas when the appliance is not in use. My remote will not turn my fireplace off. And what is required to use a wall switch? If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. In many cases a gas fireplace has several facing and trim options. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty. Doesn't the solid glass panel keep me from getting heat out of my direct vent gas fireplace? Please refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal. The vent can terminate vertically through the roof or horizontally through an exterior wall. 6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote. Hearth & Home Technologies remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! 1) A hand-held transmitter. * Push igniter to verify spark at pilot area. How do I know where I can place the gas logs? The glass on my fireplace is unusually hot. The other type of gas fireplaces we sell, called B-vent fireplaces, come with fixed, not sealed, glass fronts. A pilot light will burn 800 to 1500 BTUs/hr. No. Why am I feeling a cold draft from my fireplace? The installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level. Direct vent fireplaces are sealed combustion systems and need the glass on to function properly. 2) A receiver. Only pilot comes on and stays on. Average room temperature is 70-75F; therefore a 187-192F surface temperature can be expected. On gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. We want you to be very satisfied with your Heatilator hearth product. Second, a high velocity would tend to cool the air temperature coming out of the top louver of the fireplace. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. Please refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal. You need to be sure the gas hearth appliance you have is set up for the type of gas fuel you intend to burn. {"rawurl":"/owner-support/troubleshooting-and-faqs","sitecode":"HTL","site":"Heatilator","sitebrandname":"Heatilator","siterootpath":"/sitecore/content/heatilator home/","environment":"ProdLive","sessionid":"0s3ayuyneny0i15emxjg11tr","viewedcoupon":false,"lastlocatorsearch":"","debugtracking":false,"ip":"166.62.103.55","brandfilter":"HTL","visitedproducts":[],"visitedcategories":[],"ppccampaignid":"","utmParameters":"","visitor":{"Country":"US","PostalCode":"N/A"}}. Yes, you can still use your Heatilator Fireplace. There are several possible causes of feeling cold air from a wood fireplace. (If you have a remote control, you may need to operate the appliance with the ON/Off switch in the control area of the appliance). How can I avoid accidental operation of the remote control while I am away from home for an extended period of time? Resetting your Heatilator Intellifire Plus Ignition System Video Watch on Can I use my gas or wood appliance if the power is out to my home? In many cases a gas fireplace has several facing and trim options. We will not be responsible for any costs related to shipping damage. Can I install a blower or fan kit on my fireplace after the fireplace has been installed? This switch is manual and will break the contact with the power source, whether it is battery or 120V power. No. 6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote. Direct vent fireplaces are sealed combustion systems and need the glass on to function properly. We ask that your dealer contact us if further assistance is needed to resolve your service issue. No. Your wall switch may be in child proof mode. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. Note that the first few fires you build in your wood-burning fireplace should be small to help avoid excess cracking or spidering in the refractory. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. Occasionally, individuals will attempt to sell products online without the consent of the manufacturer. No. (Make sure you re-latch the glass so it is securely fastened on your fireplace.) What is the difference between a Direct Vent and a B-Vent gas hearth product? They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. It is powered on by a wall switch about 5 feet from the fireplace. Push in and rotate counter-clockwise until the word "pilot" is in the 6 o'clock position.**. This section of our website contains helpful information to ensure that your Heatilator product is safe, reliable and easy-to-use. If necessary, open a window to release any odor during this process. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner. There are several possible causes of feeling cold air from a wood fireplace. Consult the installation manual for instructions. Hearth & Home Technologies remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product. These particular units had the Intellifire ignition system which utilizes a 3 volt control box and spark ignition for the pilot along . Under normal operating conditions the batteries should last 6 12 months. Your local dealer can give you more details on the options for your particular fireplace, or visit our Fireside Furnishings website: www.firesidefurnishings.com. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. It pulls 100% combustion air to feed the fire from outside the home. While installing gas meters today , I noticed that one of our many new home builders had installed a couple of the Heatilator ND3630I Direct Vent Fireplaces in two of their new homes. What is required to use a remote control? 2. If the chase area or doghouse is not insulated adequately, that is another possibility. The highest priority goes to the ON/OFF switch located near the valve assembly. Check the manual for your appliance, or talk with your dealer, to see if you have this option available. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions. You need to check with the manufacturer of your television. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace. This switch will activate the blower when the firebox heats up to a certain temperature. This is normal in the first few minutes of operation. What should you do if you smell gas around your fireplace? Infrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. I've changed the #3 snap - Answered by a verified HVAC Technician We use cookies to give you the best possible experience on our website. The doors should always be fully open or fully closed. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. The risk for damage increases if you attempt to ship product outside of our dealer network. My FireBrick Gas Insert Won't Light: Resetting the Control Module. Then may be fine for awhile. Heatilator, Heat & Glo, Harman and Quadra-Fire do not authorize the sale of products online. On new wood-burning fireplaces, first determine what you are burning. To exit child proof mode: Press the Up Arrow Button twice and Down Arrow Button once. The hearth kit is designed to work with only the appropriate gas logs. The Hearth Kit can easily work with a left side gas line. You would need to check with your local dealer in the area to determine if the glass panel can be removed from this type of unit. This switch is just like the main power switch that controls any electrical appliance. We follow the recommendations of the TV manufacturer. STEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue). Many of our gas fireplace models that have louvers or grills on the front can have a fan kit added. Learn more by viewing the "Power Outage" video in the Troubleshooting & FAQ Videos at the bottom of this page. 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