If the problem persists, you can get a camera replacement if your Infant Optics is still within the one year warranty. Not being on Wi-Fi also makes it very easy to travel with this unit. Infant Optics handheld replacement screen uses rectangular Lithium-Ion Batteries similar to those youd use in a digital camera. During this time it frequently loses connection even though we are never more than 50 feet away. You can read our review of Infant Optics DXR 8 Pro here. This leaves me with no way to keep an eye on my baby. When you first contact customer care, they may try to guide you on how to fix it but will ultimately tell you how you can claim a warranty to fix the buttons that are not working. Fill out the form below and a member from our team will get back to you within 24 hours. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Most of the feautures of this products is truly amazing to use but I would like to add other features. 1. It has long battery life and has digital zoom with the optical zoom lens that is included. There are so many good features on Infant Optics baby monitor. If you get the signal going in and out continuously, there is a device that is interfering with Infant Optics signal. You can turn off the screen on the receiver if you don't want it shining while you sleep, but you'd still see the volume lights. Our only goal at Motherhood HQ is to provide the most helpful and straightforward reviews of baby products so you can easily find what works best for your family. Some users have however complained that the battery drains within 2 hours after some period. The same goes for floor/ceiling materials. Parents have heaped praises on Infant Optics for replacing units that were out of warranty. Can view up to 4 cameras at the same time on the display. Infantoptics.com attracts a monthly unique visitor traffic 2,166 visitors. Today, 9/19/21, I AGAIN get a call from +**** and AGAIN the call hangs up on me as soon as I pick up the phone. The receiver also features a rechargeable battery, which is really nice so you're not tied to an outlet all the time. PRIVACY POLICY TERMS OF USE Home DXR-8 PRO DXR-8 About Press & Media Giving Back Loyalty Club Contact Support Online Store PRIVACY POLICY TERMS OF USE At this point, I email to let them know Im being repeatedly hung up on by their customer service reps and call the customer service number, refusing to hang up the phone until they get a manager on the line (which they originally claimed the couldnt do becauseCOVID*eyeroll*). It does, however, have an option to talk to your child through its speaker if you want. If your Infant Optics screen is turning purple or malfunctioning you can contact Infant Optics customer care for a replacement monitor/additional unit if your baby monitor is within the one-year warranty. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Infant Optics is a wholly-owned subsidiary of Genexus LLC. I quickly realized that it was coming from the camera, so I turned it off immediately. Its location on this page may change next time you visit. Infant Optics baby monitor is reliable, smooth, easy, user-friendly. Skip to content Baby Monitors DXR-8 PRO DXR-8 Accessories About Results in louder volume and crisper audio quality. It has a widescreen and the ability to see the whole room. At least thats what I plan to do. 110v-240v compatible. INFO@INFANTOPTICS.COM 1-800-291-0195 MON-SUN: 9AM-5PM PST MON-SUN: 9AM-5PM PST INFO@INFANTOPTICS.COM 1-800-291-0195 2023 Infant Optics. We know from experience that as parents, your time is valuable. Amazon.com: Infant Optics Infant Optics Home DXR8 PRO DXR8 Posts The media could not be loaded, either because the server or network failed or because the format is not supported. Video playback is displayed in 720P high definition (HD) resolution. The camera itself is small and inconspicuous, and there is a very dim green light that shines from the camera while it's on. Connect the Camera Power Adapter to the Camera Unit. Since we don't have to hook it up to Wi-Fi, we just plug it in and it's ready to go. I did some online research and saw many positive reviews. Hi there! So you can manually turn the video back on if you hear some noise in your babys bedroom. If you are a member of the press or media and would like more information about our products or company, please reach out to our press team at: The little coos and giggles make our worlds go rou, We get it - you want to hear and see your baby at. The customer service will guide you on how to claim the warranty. She states that I am attempting to blackmail her by asking for a unit replacement. This profile has not been claimed by the company. The brightness of the LED bar lights can be dimmed so it wont shine too brightly in your room at night. Our content is intended to be used for general information purposes only. This also helps save on battery life. My camera came with a defect in picture module which was all in grain. No words to describe their attention to clients. Is there an app for summer baby monitor? I had issues when I switched to wide screen with both cameras (about a year apart) and night mode failing and each time they replaced the camera even though they were 100% out of warranty. It will only hold a charge for a few hours versus when we first started using it and would get several hours. The Infant optics claims that its the battery can last up to 10 hours. Report incorrect product info. INSTEAD, she sits on the line in silence for another 20 minutes or so until close of business and then hangs up on me for a third time. No response. When it launched, it came well ahead of its competitors in our tests. All Rights Reserved. Changing the lens is very easy, you just need to unscrew the one thats currently on and swap it with another one. In our tests, the DXR-8 indicated that the room was at 72.5 degrees Fahrenheit (22.5 Celsius), while a dedicated thermostat showed 74.3 degrees Fahrenheit (23.5 Celsius). However, you should try to troubleshoot night vision for DXR 8 first before considering a replacement. It has a 3.5 inch full color display and is sound activated. All rights Reserved. The Infant Optics DXR-8 camera connects to its parent unit through a wireless 2.4 GHz FHSS connection. If the Monitor Unit is on and the buttons still do not work, the buttons might be faulty. In practice, its a nice little trick to help you customize the camera to suit your babys room layout. No words to describe their attention to clients. I contacted Infant Optics on 9/13/21, two days before a scheduled c-section for my second child on 9/15/21. Infant Optics DXR-8 Video Baby Monitor with Interchangeable Optical Lens. I hope youll find my guides and reviews helpful as you make your next purchase decision. Unlike wifi baby monitors, Infant Optics is a non-wifi baby monitor that generates its own signal from the camera unit to the parent display unit. She spends countless hours researching companies and industries before writing buyers guides to make sure consumers have all the information they need to make smart, informed buying decisions. We highlight products and services you might find interesting. One of the key differences between security cameras and traditional baby monitors such as Infant Optics is the fact that you can add or replace the screen/monitor/handheld unit of a baby monitor. Because it doesn't use Wi-Fi, the device was very easy to set up. If our team thinks the partnership is a good fit, we will be in touch. Customer Reviews. We keep Ellie's room very dark with blackout curtains, and you can barely see the light. It must be something with the firmware that drains the battery. You should also consider reading our troubleshooting steps outlined in the Infant Optics review and other pages such as this one with 5 suggestions on how to fix the night vision. Even though Infant Optics DXR 8 was released in 2013, it took quite a number of years to release the Infant Optics baby monitor replacement monitor. International Association of Better Business Bureaus. I'd also increase the strength since it signal goes out if there are too many walls between the camera and monitor. But, if you prefer something simple that just works out of the box, the Infant Optics DXR-8 is still a great option. In our tests, the Infant Optics DXR-8 did particularly well with keeping the noise level down when panning or tilting the camera. I did not receive a callback, and followed up via email on 9/13 and 9/14. On 9/17/21 (and mind you, by this point I have a newborn to take care of and still no working camera), I get a call from +**** and the call hangs up as soon as I pick up the phone. It does what it is supposed to do though and that's all that matters. Delivery times may vary, especially during peak periods . I reached out to Summer Infant through their website chat on August 12, 2022 and they responded that their replacement handheld screen unit is no longer available. Check out our list of long-range baby monitors as well as all our best baby monitors without wifi. Genexus LLC is a San-Fransisco based company that has made its name making safe products for babies. My experience is actually great. Business Profile Infant Optics Online Shopping Contact Information 56 West Portal Ave. #166 San Francisco, CA 94127 (800) 291-0195 Customer Complaints 4 complaints closed in last 3 years 0. Excellent Reviews of Infant Optics Support Team, Infant Optics Customer Service Contact: 1(800)-291-0195 and info@infantoptics.com, Key Issues Customer Service Will Troubleshoot, Infant Optics Out of Signal Coverage (5 Options to try), Best Dual-Camera Split Screen baby Monitor, The Best Voice-activated(VOX) Baby Monitor, Motorola Baby Monitor Troubleshooting Sound, Night Vision, Screen, Charging, Connection etc, Bassinets Buying Guide: Selecting the Best Like a Pro, Baby Monitor Companies/Manufacturers & Suppliers, HelloBaby Monitor Review Hellobaby HB65 vs HB66, Start here with all the top baby gear brands in 2022, VTech VM819 Video Baby Monitor (19 hours on a single charge). Finally on 9/15/21, when I was in the hospital, they emailed that they would not replace the unit, but that I could pay $50 for a new unit or unit repair. She asks, ************ would give you a free replacement when a product is out of warranty? Infant Optics makes Amazon.coms best-selling infant video monitor, the DXR-8. Yes. We have over 20 differentiating features that may make it better or worse than Infant Optics DXR 8. Overall, our impression is that the default lens is enough for the vast majority of the cases. It is a really nice baby monitor. If you contact them, expect to receive a response immediately or no more than 12 hours, if you send them an email or give them a call. The secret? 4.6 out of 5 stars. Infant Optics shipping fee is $6. It still has decent range, though. Infant Optics has an estimated web sales of $1M-$5M. We frequently receive products free of charge from manufacturers to test. I reached out to Infant Optics about the manufacturer warranty and steps to follow to claim a warranty. The zoom lens allows you to place the camera further away from your babys bed, which we particularly appreciate considering the controversial debate on baby monitors health concerns. ACTIVE NOISE REDUCTION TECHNOLOGY Our patent pending Active Noise Reduction (ANR) technology filters out background noises such as fans, heaters, air purifiers, and humidifiers that are commonly heard on your babys monitor as static noise. Below are some of the things customers have had to reach Infant Optics for support. We've had no problems with that one since then. With a non-wifi and hack proof system, you can rest easy knowing your baby is safe and your privacy is protected. If your monitor is out of warranty, you can still purchase Infant Optics DXR-8 monitor only on Amazon, Walmart, Target, or any other store close to you. It had good reviews so we went with this one. We sometimes randomly lose our internet connection, so if that were to happen in the middle of the night, we would lose our monitor's connect too. The Infant Optics DXR-8 was the best non-Wi-Fi option that I found; even though the signal can go in and out sometimes, that seems to be unavoidable in non-Wi-Fi monitors. It shows you that the baby monitor is powered and working. I was promised a callback on the same day from a manager to address the issue, given how soon I needed a second camera and the fact that I would soon be in the hospital for several days and unable to communicate with them. May 13, 2022 . Luckily, infant optics customer service was very accommodating and sent us a replacement monitor which seems to be working thus far. If you want a monitor that offers both a WiFi connection and a radio connection, check our review of the Kodak Cherish C520. No junk & high coverage lead lists. There are so many monitors out there, so knowing exactly what you want from your monitor before you start looking will help you narrow it down. Alongside is the Infant Optics monitor replacement battery. With the press of a button located conveniently on the monitor unit, you can easily soothe your baby back to sleep. DXR-8 - Infant Optics Keeping families safe is our priority. However, in my opinion it doesn't look as modern as some other devices. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I'm the first to admit that I over-research things for good reason and one of the most important things that I diligently researched before I had my daughter Ellie was baby monitors. Infant Optics is more on the expensive side but we are happy with our choice and always recommend it if anyone asks. 5.0 5.0. safety. Alicia holds a certificate in online teaching and learning and is licensed to teach in Pennsylvania. So depending on the size of your babys bedroom, this might be a good option. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The two-way talk function can easily be accessed by pressing and holding the microphone button on the parent monitor. You could use this to set a reminder to feed the baby or use it as an alarm clock. Here is a link to the review and comparison of the replacement monitor of Infant Optics DXR 8 on Amazon. How do I turn on my baby optics Camera? We have dealt with this question adequately on the review of Eufy Spaceview. They will ask you to pay for shipping and this is standard practice for most baby monitor brands. Motherhood HQ is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. I already mentioned the issue we had with the camera malfunction and while it doesn't seem to be a widespread problem, that is still something to consider. . Pros: Doesn't use Wi-Fi, temperature reading, push-to-talk feature, indicator lights for volume, monitor screen can be dimmed, Cons: Signal can be spotty, our initial camera unit needed replaced. : How do you console a crying baby? I contacted support and they said they would replace the monitor, but I have to send mine in first. Someone named Ismae claiming to be a manager spends 31 minutes on the phone with me repeatedly restating the warranty policy, claiming she has the authority to make the unit failure right and send me a new unit, but refusing to do so unless I pay at least 50% of the unit price because she needs to protect the company. You just need to communicate on email and indicate when you bought the baby monitor. She earned her master of arts degree in education from Michigan State University with concentrations in literacy and technology. It can provide color pictures during the day and night vision at night. If these two suggestions do not work, you may want to contact Infant Optics support. All the basic features that weve come to expect from a video baby monitor are well-executed, and the DXR-8 goes the extra mile with a few interesting extra features. I chose this brand because my daughter was using it and said it was great. There is indeed no split-screen mode. The majority of poor reviews left by customers on Amazon have centered on the fact that this replacement screen does not come with a battery and that it uses a different charger. Large metal objects and objects that use Wi-Fi can interfere with the signal, and I've found that if I have my phone too close to the receiver, it can cause interference too. All the basic features that weve come to expect from a baby monitor are well executed, and the DXR-8 goes the extra mile with a few interesting extra features. Some users that have had issues with Infant Optics screen turning blurry as a result of night vision not working have also gotten replacements. The DXR-8 also comes with a built-in room temperature indicator in both Fahrenheit and Celsius. It needs a new design to stand out. The antenna no longer stays down and feels loose. One customer noted that This product (is)the BEST is the CUSTOMER SERVICE! There've been times when I'm only about 15 feet away from the camera and I've had the receiver continually lose signal. If your baby monitor is within the one year warranty, theyll advise you on how to claim the warranty. Find many great new & used options and get the best deals for 5000mAh Battery Mount Holder for Infant Optics DXR-8 Monitor at the best online prices at eBay! Once you've paired the two once, you never have to do it again. As a member of the ConsumerAffairs Research Team, Kate Williams, Ph.D. believes everyone deserves easy access to accurate and comprehensive information on products and businesses before they make a purchase. 5" screen with 720P HD Video- Active Noise Reduction Technology. I like that Infant Optics has a rotating camera lens that can be operated remotely and quietly. In our testing, the Infant Optics DXR-8 camera produced an average EMF reading of 1.89 mG when placed 6 foot / 1.8 meters away from our babys bed. As a new mom, I felt like I was hardwired to be with her 24/7. Established in 2011 in San Francisco, C.A., Infant Optics is a brand that specializes in baby monitors. If you can easily locate a phone number of email, it may make a big difference. Free shipping for many products! We are committed to stand behind our brand. All this for a price that is excellent compared to some of its competitors. This kind of product will help me to check the activity of my kid and also for the safety of my kid while we are staying on the other room. When Ellie was about 6 months old (she's now around a year old), I walked into her room and something smelled a little off. as well as other partner offers and accept our, Alicia Betz is a freelance writer for Insider Reviews, where she specializes in parenting and education. There's nothing worse than accidentally waking up your baby by going into their room. The add-on cameras are exactly identical to the one that comes bundled with the parent unit, so you can swap your lenses however you want. These issues have mostly been fixed by now, but you should immediately contact Infant Optics and request a replacement if youre not happy with the unit that you received. While several baby monitors are expandable in that they can support several cameras, very few baby monitors are expandable or support more screens/handheld units. It also stopped charging. This phone number is toll-free. But we do like the option to be able to place the camera further away from your babys bed thanks to the zoom lens if your childs bedroom is large enough to take advantage of it. Just email them with the details of your issue and specify that you lost your original receipt. If you have any questions, you can reach me at ashley.d@motherhoodhq.com. When I turned it back on, it would no longer connect to the receiver. Here are the full specs of the camera unit: Here are the specs for the monitor, or receiver, unit: It's easy to electronically move the camera via the receiver, which is the main reason I didn't go with theWillcare Video Baby Monitor and the Babysense Video Baby Monitor when I was researching options. Check our full guide on how to pick the monitor thats best for you to see the pros and cons of each model. I personally encourage parents to make sure they read a range of reviews, both good and bad to realize how responsive customer support is. Their customer service is very responsive and should send you back a replacement promptly (see how to contact Infant Optics support in the FAQ section below). You should read the 10BabyGear comparison of Eufy Spaceview and Infant Optics DXR 8. I've contacted the customer service. The other major potential con is that it doesn't use Wi-Fi. Its one of the best long-range baby video monitors in our tests, on par with the Philips Avent SCD630/37. Wondering whats in the DXR-8 box? Website Personalization Maturity 30/100. Though easy, this guide may save you time and resources. If you have any questions, you can reach me at ashley.d@motherhoodhq.com. out of 5. design: 5 out of 5. Check to make sure the sound is not muted or sound volume is all the way down, turned to low. The Infant Optics DXR-8 does not have a VOX mode per se, but there is a Sleep mode, where the monitor screen will turn off after a pre-set time delay while keeping the audio on. This does not drive our decision as to whether or not a product is featured or recommended. Infant Optics Customer Service If the buttons can be pressed but are not completing their task, make sure the Monitor Unit is on. Interference causes the signal to disappear in intervals of 20 seconds to a few minutes. It will show the temperature in each room on your display. This gives me peace of mind knowing that I don't have to keep looking at the monitor to make sure it's working. The picture and sound quality on the parents monitor is one of the best in the market. Several parents have had their screen replaced or even the entire baby monitor. If this is not the problem, some users have found success unplugging the camera and removing the batteries of the parent unit. 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So I turned it back on if you have any questions, you may want to contact Optics! Are so many good features on Infant Optics customer service potential con is that baby., please let the business know that you lost your original receipt how to claim the.. Way to keep an eye on my baby Optics camera zoom lens that is with! Try to troubleshoot night vision not working have also gotten replacements with keeping the level! The Infant Optics infant optics customer service rest easy knowing your baby monitor is powered and working is all the way down turned. Child on 9/15/21 her by asking for a price that is included not! And crisper audio quality very easy to set up is powered and working several hours disappear in intervals 20...
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