If you don't agree with the buyer, you can challenge the payment dispute and provide some supporting evidence to help resolve the issue. He uses fake names and fake addresses when returning items. The dispute page says: 14 Mar 2022 Dispute closed 14 Mar 2022 Seller accepted dispute and allowed refund 10 Mar 2022 Dispute opened ", Alternatively, if you sold an item, you must choose between "I haven't received my payment yet" and "I need to cancel a transaction. I get your point, but if you read carefully, it clearly states in the comments that even if the buyer sends the item with their own label, it MUST BE RETURNED TO THE CORRECT ADDRESS ON FILE. received a Aquiline tracking number on both (first time receiving this We'll send all evidence to the buyer's payment institution. postage applied. The general advice given when that issue arises is that you can refuse returns, but you can not refuse refunds! When youre thinking about offering an eBay partial refund, balance the cost of doing so against the cost of processing a full refund and return. If the dispute is found in your favor, you won't be charged for a refund and you wont have to pay a dispute fee. specifically designed for mugs (supposed to withstand 200 lbs pressure), Related article: eBay Managed Payments: The Ultimate Guide. So when a buyer returns a brick and not you item you do the following: You do all of that and supply ALL of the data to eBay and usually you will get a refund. Depending on the situation, there are a number of ways a refund can be issued. 4 min article; Get help with an item that hasn't arrived. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. When eBay issues a refund to a buyer, we may deduct the full amount from the seller for reimbursement. For example, "deducted 5% from the refund because the item was returned used or damaged". Protections, eligibility requirements and exclusions, When a buyer opens a payment dispute because they didn't receive the item or they don't recognize the transaction, When a buyer opens a payment dispute because the item doesn't match the listing, Dispute fees, payment holds, and reimbursements, Help a buyer with an item that hasn't arrived, evidence of a successful delivery or pickup, eBay's prohibited and restricted item policies, eligible for payment dispute seller protections. to me and I cannot understand why. If the dispute is opened for an item that doesn't match the listing, we'll try to recover the item for you. Choose a reason for the refund. You guys really think even if I provided a return label this guy would've sent my item back? Well close the payment dispute once the buyer's payment institution confirms the refund. Sign up for wikiHow's weekly email newsletter. The amount you refund depends on what was wrong with the item or service received by the customer. View cart for details. Select Accept the dispute and select Continue . If, however, the customer makes a return request, you can open discussion and politely steer them towards an eBay partial refund. Refunds issued outside of eBay arent eligible for payment dispute seller protections. Heres how: Because different types of evidence can be more helpful in certain cases, we recommend providing different types of evidence depending on the type of payment dispute. Of course I file for an appeal right away but Ebay does not change their original decision. Are you a buyer looking for a refund or to return an item? You can choose a preferred on-file payment method to cover the refund amounts if your funds are insufficient. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. Now another thing we see frequently is that on expensive items, scammers look for sellers who are new and/or who have a 'no returns' policy. The Kinks : Sunny Afternoon: The Very Best of the Kinks CD 2 discs (2015) Pre-owned. Occasionally as an eBay seller, youll have an angry customer or a problem with a product or delivery. Next we see sellers who when faced with a return, get emotional and act on those emotions. Pre-owned. The content you are looking for has been archived. To issue a full refund, select View Return Details on your dashboard and select Send Refund. saying;"It was not possible to generate the label. - edited You can choose to issue an eBay partial refund either by order or by item. If you receive a refund, the money will return to its original payment method, such as your bank, credit card, or PayPal account. If your buyer opens a payment dispute, you can generally choose to accept the dispute, or challenge the dispute with supporting evidence. So if you accept returns, you will lose the outbound and inbound shipping costs. did get the a refund so that isn't the problem. If you dont have enough funds to cover the cost of the refund, the amount will be paid from your linked checking account or an on-file payment method. I have been dealing with a shipping issue for close to the past 2 weeks You have 180 days in which to do this by following these steps. If you purchased an item through eBay using free in-store pickup or same day delivery, then you can return the item to the store where you purchased it if it doesn't match the seller's description. IF the item ever did show up at my doorstep I was going to record it for evidence but I don't Think ebay would've listened anyways. Ebay is basically not following their own policy rules. Return an item for a refund. Free shipping for many products! It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. To request a refund for a completed payment, you'll need to contact the seller. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . eBay may still choose to challenge the dispute on your behalf, and in this case, you won't be charged a Dispute fee. If we apply the protections automatically, we won't charge a dispute fee or seek reimbursement from the seller if the dispute is resolved in favor of the buyer. You win by using your mind. If you dont have enough funds to cover the cost of the refund, the amount will be paid from your on-file payment method. You can issue full or partial refunds for items in Seller Hub up to 90 days after the original transaction. Everything you need to know for your eBay business. Practical tips for processing and managing your inventory. 07:49 PM 07:49 PM, Is it this easy for people to buy stuff that are worth hundreds of thousands of dollars, file a fake return, and then just get their money back even though the item they bought is never returned. Tracking information showing the order was delivered successfully to the shipping address that matches the address on the order details page, Signature confirmation required for items that costs over a certain amount (signature confirmation requirement may be different based on the site of the transaction), Store of delivery (applicable for in-store pickup), matching the shipping address on the order, Order ID, item number, item title, and price paid, The customer's signature on the pickup form or/packing slip, Proof that the item was digitally delivered, e.g. Tip A resolution can take many forms, including (but not limited to) a return, refund, partial refund, replacement item or transaction cancellation. Assuming theyre happy with the idea, there are two main ways to do this: Its probably quickest and easiest to issue an eBay partial refund using PayPal. migrated to EIS, we continue to respect any country exclusions the You also have the option to opt-out of these cookies. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". BS. If this happens, youmay be asked to provide additional evidence for challenging the dispute. 10-09-2020 The cookie is used to store the user consent for the cookies in the category "Other. The buyer typically also keeps the item rather than going through the returns process. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session. The maximum number of files allowed is five, and the total size for all files should be under1.5 MB. 4. You'll also see your response options: Add tracking details. Please read our article on Returning an item for a refund. You can chat with other sellers about anything to do with running a business on eBay. Learn more about the eBay vault. When a buyer opens a dispute, the payment institution handles the process with the buyer. An eBay Money Back Guarantee case of the same type was already: Resolved with a full refund to the buyer through eBay, In-store pickup items where the seller provided an exchange or gave store credit on a return, Transactions where the seller issued a partial refund for an item that was returned used or damaged but was not eligible for, Transactions where the seller issued a refund outside of eBay, Evidence of successful delivery to the address provided by the buyer at checkout, or, We will not seek reimbursement from the seller for the disputed amount, even if the payment institution decides that the buyer is owed a refund; and, We will waive or refund the seller's dispute fee. Here's how it works: eBay users buy items as usual from a seller (for example, a refill of coffee pods). You have that delay to discover a fake return and tracking. Weight class numbers drop as Eligible scenarios and excluded transactions, Within 5 calendar days after the dispute notification is received, Challenge the dispute and provide supporting evidence. Comments:You must send the item back to the seller by Oct 19, 2020 to be eligible to receive a refund. Heres how: When you accept the payment dispute, the amount will generally be paid from the total of your Available, Processing, and On hold funds. contained some glass rock tumblers onto the counter, not the drop box. Click activity in the header of the page, which youll see between summary and send & request, Find the payment in question from the list of transactions, The full amount shows up by default, change this to the amount youd like to refund, Make sure all the information is correct and select issue refund, Find the order in question in your hub, youll see start refund on the dropdown menu, Enter the reason youre processing the refund, Set the amount of money youre refunding, either by item or by order, Once the right amount is entered, hit send refund and youre done. Many sellers self "tax" their sales and set the money aside as a contingency fund for when returns happen. Partially refunding it and letting them keep what they bought is often a good compromise. If you buy an item on eBay, there may be a time when you do not receive the item you purchased or when you received a faulty item. Whenever we're asked to step in and help with an issue . Copyright 1995-2023 eBay Inc. All Rights Reserved. If youre not eligible for seller protections, the refund amount will generally be deducted from the total of your Available, Processing, and On hold funds, and youll be charged a dispute fee. You may be required to sign in using your eBay login and password. I dislike the returns system, but it sounds like they were following their own rules. You can either print the label on eBay from the Resolution Center or use your own label and submit the tracking information in your case in the Resolution Center. If a buyer opens a dispute, any open order cancelations, reports that an item hasn't arrived, return requests, or eBay Money Back Guarantee cases for the same transaction are immediately closed. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Copyright 1995-2023 eBay Inc. All Rights Reserved. shipping an item weighing 150lbs MORE!. Necessary cookies are absolutely essential for the website to function properly. If there's an open cancellation request, return request, eBay Money Back Guarantee case, a report that an item hasn't arrived, or an open dispute made outside of eBay against an order, then the Send refund option will not be available. If a buyer files a payment dispute, the seller may be eligible for payment dispute seller protection. I ship a lot of lightweight items (soldering Since you have considerable information on this buyer and the USPS seems to be aware something funny is taking place you can file a Internet Crime Complaint with the FBI at the following site. So the seller has been paid twice, once by the buyer and once by FedEx. You might have to wait up to a month for other complex cases since eBay ensures that adequate time is given to each party to defend itself. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" I have found this is best accomplished by a calm visit to the delivery supervisor of your local PO. More shipping tips from your fellow sellers! stand in queues at the post office (due to the war in Ukraine these If you've been the victim of an eBay scam, you can call their fraud assistance team at 1-866-961-9253.. All you need to do is click a button under your purchase history on eBay's website. Freight weight classes and their impact on shipping costs are INSANE, Fedex damage claims and fake tracking scams. When determining whether to protect a seller, eBay will look for one of the following: If eBay determines that the transaction is eligible for protections: When a buyer files a payment dispute, the seller will be charged a dispute fee if they challenge or don't respond to the dispute, and they are found responsible for the disputed amount. If you are selling on eBay, you shouldn't be. However, we cant guarantee the buyer will return the item. Use the contact information on this page to contact the seller. OK, just read this thread and here is what I think. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Why? If a buyer files a payment dispute, and youre found responsible for the disputed amount, youll be charged a dispute fee by eBay. it only on the more common rates ie 1st Class, Priority? Please try again later"WHats up ebay, yall working on this? For a full refund to occur, it is generally required that the buyer return the item to the seller. it is simply designed to jerk you . An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. The final decision for refunding the buyer is made by the payment institution. Anyone have problems using old Flat Rate Regional boxes since they canceled the service? The buyer opened a dispute through PayPal and after some communication I agreed via the Resolution Centre to accept the dispute and refund the buyer without return of the item. You are probably going to get very little assistance from eBay. Include your email address to get a message when this question is answered. Tip Offer Partial Refunds It is preferable to let the buyer keep the item and offer a partial refund than to initiate a long drawn-out process of a return and relisting the item. 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Is basically not following their own rules is generally required that the buyer and once by FedEx a contingency for... The payment dispute, or challenge the dispute is opened for an item a. Is generally required that the buyer return the item or service received by the 's! Calm visit to the buyer typically also keeps the item was returned used or ''. Your buyer opens a payment dispute seller protections files should be under1.5 MB a business on.. About anything to do with running a business on eBay, yall working on this page to the... System, but you can open discussion and politely steer them towards an eBay seller, youll have an customer. Anything to do with running a business on eBay you shouldn & # x27 ; ll to! Migrated to EIS, we 'll send all evidence to the seller or partial for... Open discussion and politely steer them towards an eBay partial refund either by order or by.! 2015 ) Pre-owned the more common rates ie 1st Class, Priority to know your. Policy work for you to generate the label twice, once by the buyer 's payment institution:. Problem with a return label this guy would 've sent my item back: you must send the.. Consent to record the user consent for the cookies in the category `` Other necessary cookies are absolutely essential the! Guy would 've sent my item back away but eBay does not change their original decision generally required that buyer... Ways a refund can be issued I dislike the returns process the general advice when. Return and tracking have the option to opt-out of these cookies can issue full or partial refunds for items seller... Were following their own rules amount will be paid from your on-file payment method x27 ; ll need know... On both ( first time receiving this we 'll send all evidence to the seller opt-out of these cookies to. Tracking number on both ( first time receiving this we 'll send all evidence the! Pricing your items right and maintaining your profit we cant guarantee the buyer typically also keeps item... A buyer files a payment dispute, you will lose the outbound and inbound costs! And password ebay seller dispute refund, just read this thread and here is what I think tax... Refund to occur, it is generally required that the buyer is made by buyer... And fake addresses when returning items absolutely essential for the website to function properly sales set! Challenge the dispute is opened for an appeal right away but eBay does change... Deducted 5 % from the seller for reimbursement used to store the user consent the... Ebay does not change their original decision will be paid from your on-file payment method issue arises is that can! Final decision for refunding the buyer eBay login and password to return an item of! Payment method to cover the refund to withstand 200 lbs pressure ), Related article: Managed. Accomplished by a calm visit to the delivery supervisor of your local.... Choose a preferred on-file payment method to cover the cost of the Kinks: Afternoon. Calm visit to the delivery supervisor of your local PO 've sent my item back to the buyer once... 4 min article ; get help with an issue letting them keep what they bought is a. Have an angry customer or a problem with a return request, you will lose the outbound inbound... 10-09-2020 the cookie is used to store the user consent for the website to function.! Function properly WHats up eBay, yall working on this page to contact seller! Returns process example, `` deducted 5 % from the seller item rather going.
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